Shipping Policy
1. General information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in United States, Canada, Germany, Austria, Italy, Belgium, Poland, Bulgaria, Switzerland, Czech Republic, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Lithuania, Netherlands, Norway, Portugal, Romania, Serbia, Sweden, Slovenia, Slovakia, Turkey. Any shipments to countries which are not mentioned are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. To enhance your shopping experience, we provide a tracking number with each order. This tracking number can be used to view the estimated delivery time based on the current shipping location of your order. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Please note that these times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 1-3 business days from the date of your order. A business day means Monday to Friday, except holidays.
To better serve our customers, we ship to a variety of international destinations. Below is a list of countries we currently ship to, along with the estimated shipping durations for each. Please note that these durations are approximate and may vary due to factors outside our control, such as customs delays or carrier issues.
United States: 7-14 d.
Canada: 7-14 d.
Germany: 7-14 d.
Austria: 7-14 d.
Italy: 7-14 d.
Belgium: 7-14 d.
Poland: 7-14 d.
Bulgaria: 7-14 d.
Switzerland: 7-14 d.
Czech Republic: 7-14 d.
Denmark: 7-14 d.
Estonia: 7-14 d.
Spain: 7-14 d.
Finland: 7-14 d.
France: 7-14 d.
Greece: 7-14 d.
Croatia: 7-14 d.
Hungary: 7-14 d.
Lithuania: 7-14 d.
Netherlands: 7-14 d.
Norway: 7-14 d.
Portugal: 7-14 d.
Romania: 7-14 d.
Serbia: 7-14 d.
Sweden: 7-14 d.
Slovenia: 7-14 d.
Slovakia: 7-14 d.
Turkey: 7-14 d.
Certain external factors outside of our control, such as customs processing, natural events, or transportation strikes and delays, may impact shipping times. Additionally, the transfer of packages from international carriers like EMS and DHL to local postal services in your country may also cause delays. Please note that we are not liable for any of these unforeseen delays, nor for any additional fees, customs duties, or charges incurred after dispatch.
4. Shipping Charges
We believe in simplicity and transparency when it comes to shipping costs. To keep things straightforward for our customers, we offer a fixed shipping rate for all orders.
Standard Shipping Fee: Regardless of your order size or destination, we charge a flat rate of $6.95 for shipping. This fixed rate ensures that there are no surprises at checkout, making your shopping experience smoother and more predictable.
No Hidden Fees: The $6.95 shipping fee is all-inclusive. There are no additional handling fees or hidden costs, ensuring you get the best value.
Global Coverage: This flat rate applies to all locations we ship to. Whether you're ordering domestically or internationally, the shipping charge remains the same.
Efficient Delivery: Despite offering a flat rate, we do not compromise on the quality of our shipping services. We partner with reliable carriers to ensure your order reaches you in a timely and secure manner.
We are committed to providing our customers with not only quality products but also an affordable and straightforward shipping solution. If you have any questions about our shipping policy, please feel free to reach out to us at support@sipioo.com.
5. Damaged Items in Transit
If you notice any damage to the package or the item upon delivery, please report it to us as soon as possible. Quick reporting helps us address the issue promptly and effectively.
Reach out to us at support@sipioo.com with a description of the damage and, pictures of the damaged item and package. This will aid in the assessment and expedite the resolution process.
Once we receive your report, our support team will assess the damage. Depending on the severity and circumstances, we will offer a suitable resolution which may include a replacement or refund.
Please report any damages within 48 hours of receiving the item. Late reports might affect the ability to resolve the issue effectively.